Worlds Best Carpet Restorer answers FREQUENTLY ASKED QUESTIONS

Annoying Returning Stains Removed
with your CARPET RESTORATION PLAN
Hey you know those returning spots, YEAH those black brown or grey ones that keep coming back in a few days of having a carpet clean.

How soon will my carpets or upholstery dry?
On average it takes about half an hour for carpet. But to answer this one completely and honestly, it depends on several things.

For starters the personalty of your carpet or upholstery, we had one carpet that was very difficult to clean as it dried quicker than we could work the room. We litrally had two techs working as if joined at the hip, one prespraying the other operating the machine. This carpet was drying in under a minute with only a standard water extraction style clean and it was not a good day for getting things dry either.

Coupled with the effects of any previous cleans and treatments. The nature and intensity of the clean we do at the time. And finally the weather conditions, and more so the humidity. These are the key factors that effect every drying time. So much so that I have had the experience of getting the same drying time only twice, in one of the larger 4 plus Br homes I have been doing quarterly for over four years. And they were not in sequential cleans either.

It helps speed the process up if there is some circulating air flow in the rooms the cleaning occurrs. Fans suffice at creating circulation, airconditioners are good at helping extract moisture from the air which also can speed up the drying process. But air that is made too dry in an attempt to speed up the drying process, results in the fibers drying out too fast and some times too much, this can create a crispy feel.

Should I try to remove spills and stains myself or call you? And should it be seen to straight away or how long can it wait before it sets permenently?
Many spills and stains you can treat yourself successfully. There are a few simple rules to follow though.

First and foremost DO NOT use bleach or bleaching agents. This includes products containing optical briteners. They can do some real damage to your carpet and furniture. Second, never scrub the area, you will damage the fibers, thus reducing its life greatly compaired to the rest around them. And Never use a scrubbing brush.

Now depending on whether the spill is solids that can stain, or of liquid depends on the initial pickup. I know you are probably going (WELL DERR) at the moment, but there are a very few that need this spelt out to them and we do not knowingly descriminate nor omit people if there is no good reason for it.

Any way, in the case of solids or chewable food, once you have to carefully collected up any solids in the spill, so as to not spred the mark. For liquid, with an absorbent cloth or paper towel gently blot with care that when you pick the towel or cloth up you do so in a manner that works towards the center of the spill.

Now you are ready to carefully work on the mark. Application of the stain treatment, which is generally a liquid, is by spraying the mark, followed by blotting (and maybe a little gentle rubbing with your finger) of the area, always taking care to work towards the center of the mark so as to not spread it. Repeat this as much as needed taking care to not over wet or saturate the area as this tends to cause another mark to develope later when dry.

We have (and sell in Australia) a general purpose spotter that removes almost any marks and the ones it doesnt remove are normally the ones that need a proffessional to see to with specialised treatments. We also have treatment kits for certain specific jobs available.

Some spills do have a window or period of time in which you have to successfully treat them so they do not result in a stain that may never come out. Drinks like Cordial, softdrinks, and premixeds (rum and cola in a can), and certain foods like curry and those containing certian food colourants. This all have a restricted time frame in which to act to reduce if not guarantee no stain occurrs. This is about half an hour max. The swifter you act the less chance of a stain.

With petty much everything else, it doesnt matter if you see to it immeadiatly or waite 6 months before getting a proper colour restorer or stain proffessional to see to the mark or stain. It will do one of two things, go away (this is the more common), or stay as the right conditions for the colour of the stain to permenently dye the fiber and set before even immeadiate treatment could be applied.

The latter seems to occurr more often on carpets that have been cleaned with the products and chemicals used by our competitors. This is due to the fact that even though some of the blends out there clean and condition the fiber, they are not the right formulation to naturally protect them in the manner most suitable. Nor are they tested in a real situation totally equivelant to being used in the field of clientel with each batch made. Our products and chemicals are. This is reguardless of what method of cleaning is used with them.